Magento Hosting & Support
We partner with UK’s leading hosting provider UKFast, to provide lighting fast hosting solutions to ensure your Magento store never slows down at extreme peak traffic. All Magento hosting solutions are designed to your specific store requirements. Just as your business is unique to others, we don’t set you up on a pre-existing box or on a shared hosting environment.
All hosting solutions will be fully managed by our hosting partner, it will be fully secure and PCI compliant and reside within the UK. All hosting plans will be fully ready to run both the Magento Enterprise Edition or the Community Edition.
Magento Speed Optimisation
We ensure your hosting platform will be fully optimised to the highest level following the recommended best practices from Magento themselves. This includes optimising caching configuration and hardware with Redish, Memcache, APC, Varnish, Percona MySQL, PHP-FPM, Nginx, and Apache.
We also recommend using UKFast’s Webcelerator. This hardware solution sits in front of your server, which will dynamically cache and configure resources to increase the speed of your website. Whether you are running a marketing campaign or have a spike in traffic, Webcelerator takes the pressure off your server. Reducing the server load will mean reduced server costs too because there’s no need to invest in a larger IT infrastructure.
All hosting platforms are tuned to your needs and are fully PCI compliant. The hosting infrastructure is designed to meet the requirements of Payment Card Industry Data Security Standards (PCI DSS). These are standard requirements for any merchant processing credit card data on a website. We work closely with our vendor Trustwave and UKFast to achieve security compliance.
UKFast employs a state of the art dedicated firewall or web application firewall that is fast, secure and does not affect the overall performance of the server or slow down your website. We work alongside industry-leading security firms to ensure your website is fully protected from threats.
We’ve seen many of our clients in the past who have been subject to DDoS attacks. This could hit you at any time or during a busy period such as on a Black Friday. DDoS attacks floods your server and firewall with fake traffic and taking down your site. DDoS attacks are becoming increasingly common, this is why we recommend using UKFast’s DDoSX, which helps to detect and prevent the most sophisticated DDoS attacks.
Working closely with UKFast, who offer you the best backup services. Daily backups both on and off-site with intelligent back service that will log any changes and securely back them up in a safe location. This ensures that your website is always safe and accessible to engineers for quick recoveries.
Our hosting provider UKFast will regularly monitor and track your website using the industry-level software. Should there be any interruptions in your website connectivity, serving an error, sluggish speed, or even intrusion, UKFast will be alerted instantly and engineers can be altered to react to the situation.
To keep a close eye on the website performance, we use New Relic to measure customer journeys through your website all the way to the checkout point. With this information, we can identify any performance glitches and look at improving these more readily.
Content Delivery Network
Because CDNs have networks across the globe allowing users to download static content closer to their original point, rather than having to make long trips around the world to fetch website assets, utilising a CDN can help tremendously improving your page load for a geographical audience.
Fully Managed Service
For peace of mind, all Magento hosting solutions will come fully managed by UKFast. This means we do not just spin up web servers and expect you to manage and fully take care of these large, complicated hosting infrastructures. Instead, R & W Media will work closely with UKFast to maintain, monitor, fully secure and setup your hosting solution.
Enterprise Level Support
No long waits in queues or tiered support lines; when you need to contact technical support, UKFast are always readily available. The hosting support team is customarily the front-line support, to deal with any problems but should these issues require further attention, they will be escalated directly to Magento server engineers.
Even out of office hours, dedicated engineers are available 24/7/365 to ensure that your Magento store remains online.
Do you require Magento optimised hosting? Come and speak to us about your requirements.