Magento Hosting and Support

Magento Hosting & Support

We partner with UK’s leading hosting provider UKFast, to provide lighting fast hosting solutions to ensure your Magento store never slows down at extreme peak traffic. All Magento hosting solutions are designed to your specific store requirements. Just as your business is unique to others, we don’t set you up on a pre-existing box or on a shared hosting environment.

All hosting solutions will be fully managed by our hosting partner, it will be fully secure and PCI compliant and reside within the UK. All hosting plans will be fully ready to run both the Magento Enterprise Edition or the Community Edition.

Magento hosting speed optimisation

Magento Speed Optimisation

We ensure your hosting platform will be fully optimised to the highest level following the recommended best practices from Magento themselves. This includes optimising caching configuration and hardware with Redish, Memcache, APC, Varnish, Percona MySQL, PHP-FPM, Nginx, and Apache.

We also recommend using UKFast’s Webcelerator. This hardware solution sits in front of your server, which will dynamically cache and configure resources to increase the speed of your website. Whether you are running a marketing campaign or have a spike in traffic, Webcelerator takes the pressure off your server. Reducing the server load will mean reduced server costs too because there’s no need to invest in a larger IT infrastructure.

Magento hosting PCI compliance

PCI Compliance

All hosting platforms are tuned to your needs and are fully PCI compliant. The hosting infrastructure is designed to meet the requirements of Payment Card Industry Data Security Standards (PCI DSS). These are standard requirements for any merchant processing credit card data on a website. We work closely with our vendor Trustwave and UKFast to achieve security compliance.

Magento hosting security

Security

We take security very seriously. All access to the servers are audited and only privileged individuals will have direct access for clearly specified reasons. Our hosting partner constantly monitors and logs activities on the web server for any suspicious activities. Automated vulnerability scans are carried out regularly to identify any known security flaws such as malware, obfuscated JavaScript Injection, cross-site scripting and more. Should these be discovered, they are patched and protected against immediately.

UKFast employs a state of the art dedicated firewall or web application firewall that is fast, secure and does not affect the overall performance of the server or slow down your website. We work alongside industry-leading security firms to ensure your website is fully protected from threats.

We’ve seen many of our clients in the past who have been subject to DDoS attacks. This could hit you at any time or during a busy period such as on a Black Friday. DDoS attacks floods your server and firewall with fake traffic and taking down your site. DDoS attacks are becoming increasingly common, this is why we recommend using UKFast’s DDoSX, which helps to detect and prevent the most sophisticated DDoS attacks.

Magento hosting backup

Backup

Working closely with UKFast, who offer you the best backup services. Daily backups both on and off-site with intelligent back service that will log any changes and securely back them up in a safe location. This ensures that your website is always safe and accessible to engineers for quick recoveries.

Magento hosting 24/7 monitoring

24×7 Monitoring

Our hosting provider UKFast will regularly monitor and track your website using the industry-level software. Should there be any interruptions in your website connectivity, serving an error, sluggish speed, or even intrusion, UKFast will be alerted instantly and engineers can be altered to react to the situation.

To keep a close eye on the website performance, we use New Relic to measure customer journeys through your website all the way to the checkout point. With this information, we can identify any performance glitches and look at improving these more readily.

Magento Content Delivery Network

Content Delivery Network

A recent study that was conducted showed 40% of online shoppers will abandon their shopping cart if a page fails to load within 3 seconds. We believe in speed; when reaching a global audience, we recommend implementing a CDN. An optimum CDN helps to deliver static contents, such as images, CSS, JavaScript files and even whole pages to the end user, at a much faster speed.

Because CDNs have networks across the globe allowing users to download static content closer to their original point, rather than having to make long trips around the world to fetch website assets, utilising a CDN can help tremendously improving your page load for a geographical audience.

Fully Managed Service

For peace of mind, all Magento hosting solutions will come fully managed by UKFast. This means we do not just spin up web servers and expect you to manage and fully take care of these large, complicated hosting infrastructures. Instead, R & W Media will work closely with UKFast to maintain, monitor, fully secure and setup your hosting solution.

Magento Hosting Customer Support

Enterprise Level Support

No long waits in queues or tiered support lines; when you need to contact technical support, UKFast are always readily available. The hosting support team is customarily the front-line support, to deal with any problems but should these issues require further attention, they will be escalated directly to Magento server engineers.

Even out of office hours, dedicated engineers are available 24/7/365 to ensure that your Magento store remains online.

Do you require Magento optimised hosting? Come and speak to us about your requirements.

Our Magento Services

We specialise in creating delightful web experiences with our wealth of experience in the Magento eCommerce space.
We create and manage high-performing online stores, all fully carried out by our highly qualified Magento developers.
Promote your products to a wider audience through leading multichannel marketplaces.
Integrate Magento with your ERP system, including CRM, SAP, Sage, Orderwise or any other office software.
We have many years of experience working with Adobe Commerce, the world's leading enterprise-level eCommerce platform.

Trusted By Leading Brands

Needle & Thread
Pulsin
Mary Jane Fashion
Liquor Zaar
SkinSpirit
Antler
Capezio
Sarah Chapman
Urban Rider
Wiley

Words from our clients

The R&W team are an extremely professional and highly competent development partner. I would recommend them without hesitation.
William Starritt - Director
Antler logo
We have been working with R&W for the past 2 years and would highly recommend working with them. Steven (Technical Direct of R & W Media) has been a pleasure to work with; super knowledgeable and it is re-assuring to know that he is available at the end of the phone to discuss any concerns you might have. The team are detail oriented and work towards best practice and time after time have produced solid builds for us; on time and on budget. I couldn't recommend R&W more; and wish them continued success in the years to come.
Michael O Connor - Ecommerce Manager
Cadet Direct
I contacted four separate Magento developers before proceeding with Steven (Director of R & W Media) and have no regrets. R & W Media has an excellent knowledge of Magento and is quickly able to find solutions to our e-commerce problems. They are polite and professional and responds quickly to both routine development requests and critical issues. R & W Media is patient and is able to absorb and understand our ideas and requirements. R & W Media integrates well with our SEO agency and they regularly praise his knowledge and skills. Our site hosting is also managed through R & W Media Magento-optimised system and business has increased significantly since they took over at the beginning of 2014.
James Munday - Managing Director of Cadet Direct Ltd
Freshcig
Steven (Director of R & W Media) has so far handled the development project excellently. The results are extremely pleasing and I am looking forward to working with him on completing the project. He has extensive knowledge of Magento, actually there probably isn't anything he doesn't know in this regard. Very good all round. Thanks Steven
Ben Wilson - Director
Tommy
Steven (Director of R & W Media) is a fantastic developer who has a great understanding of Magento. We continue to use him as he has a fantastic attitude to work and is always happy to help.
Andy Hopkinson - Digital Producer at Tommy
Top class eCommerce developers. I've been working with eCommerce projects for over 20 years and I wish I knew R & W Media from the very beginning. Web Development and customer services are 5 stars. The development of my Magento website with them was a stress-free experience. I can't recommend them enough.
Kleber de Carvalho - Marketing Manager
The Bed Slats Company
From Start to Finish with my project, it was a great experience, although based in Central London (R & W Media) would visit me to for face to face progress meetings which was fantastic, they used a great project management software to manage progress throughout the website build and delivered a brilliant website that has started to generate sales from Day 1. Highly Recommend for any project involving Magento.
Sanjeev Thakerar - Director
Universe Marketplace
Steven (Director of R & W Media) is an extremely professional and talented individual. Whenever I have worked with him in the past, he has always understood the needs and thinking of the end user. His work has stood the test of time for me!
Tiernan Mines - Founder & Director at Universe marketplace

Get In Touch

We would love to hear from you. If you need any help with our products or have any question on an order you have already placed, please contact us and a member of our customer relations team will be on hand to help.

Partners & Technologies We Work With

Mageworx
DotDigital
UKFast
Klevu
Klarna
Nosto
Yotpo
Mailchimp
Loyalty Lion
Adobe Solution Partner
Hotjar
Magento
Adobe